Module 1 Quiz

Question 1: What is the primary role of a dispensary associate?

• To assist customers in selecting appropriate products.
• To manage the inventory of the dispensary.

Question 2: Which document is crucial for ensuring compliance in a dispensary?

• The operating procedures manual.
• Employee schedules.

Question 3: What should you do if a customer appears under the influence?

• Politely refuse sales and recommend they come back later.
• Inform them of product options.

Question 4: Why is customer education important in a dispensary environment?

• It helps build trust and ensures customers select the best products for their needs.
• It increases overall sales without any additional effort.

Evaluation Criteria:

1. Understanding of customer service principles.
2. Knowledge of compliance and regulation.
3. Ability to handle sensitive situations.

Scoring:

• Each question is worth 10 points.
• A score of 80% or higher is required to pass this quiz.

References:

For further information, refer to the training manuals provided before commencing the quiz.